Yesterday, our staff worked hard to pack the 50kw high-frequency induction heating machine from a Sri Lankan customer and shipped it to the port through Deppon Logistics.
I heard from Sophia that the customer needs to remove the rubber layer on the tire. The diameter of the tire is 180mm and the inner diameter is 44.5mm. After removing the rubber layer, the diameter of the tire is 128mm. The metal material is neutral steel and the heating temperature is 400°C. Based on this information, Sophia, after discussing with the technicians, recommended a 50kw high-frequency induction heating machine to the customer and sent a detailed product description.
This customer didn't really believe us at first. After understanding, he is also consulting other peer companies for comparison. At this time, the experienced Sophia actively collected our customer cases and application videos for this customer and sent them to him. Only then did the customer become interested in our equipment. Immediately afterwards, Sophia allowed customers to witness the heating effect of the equipment through video. Since then, the customer has trusted our company to meet his requirements. After the price, after-sales and other issues were communicated well, the order was successfully completed.